Гайд Solving the main problems and errors of the client and launcher

[Aki [SMM]]

This guide is created to help quickly resolve common issues with the game client and launcher​

Here are the most frequent errors players encounter, along with proven solutions.

For convenience, there is a menu with sections, and clicking each item will take the player to a brief description of the issue and a step-by-step solution.
It is recommended to follow the instructions in the specified order — this will resolve most issues without contacting technical support.

Important: Contact technical support only if the player does not find a solution in this topic.

Menu:​

Client does not launch​

This section describes errors that occur when launching the game client. The launcher is not the same as the client.​

• Critical error. Option.ini file is missing or corrupted.
• Error: Microsoft Visual C+ + Runtime Library
• Error: Cannot run in this locale
• Error: Active Anticheat Service. Running the game in a virtual machine is not possible
• Error: Files are corrupted
• When trying to launch multiple windows, only one opens
• Network error: connection was lost (102)
• Network error: no connection to the server (117)
• Network error: connection reset (123)
• Critical error: Can't find file "Entry"
• High Five. The version of this file is not compatible with the version of Windows you are running
• C4. System error
• Adding the game client folder to antivirus exceptions
• High Five. Load error: Driver installation error
• High Five. Running in a virtual machine is not possible

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Client launches, but cannot log in to the game​

Issues that occur from entering login/password to world rendering.​

• Window: AGP is deactivated
• Entered login and password, but the loading window does not disappear
• Unable to log in to a character. Other characters (including on the same account) load fine
• High Five. Client closes after entering login and password

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Logged into the game, but there is an issue​

Issues that occur after the game launches, when the character has already loaded into the world.​

• Character does not move, a window appears saying "you have been disconnected from the server"
• Critical error: General protection fault!
• UI elements are not displayed
• Player cannot see items in the game
• GFxUIManager::InitGFxVideo <- GFxUIManager::Init...
• How to fix interface/chat font size being too small in the game
• Client/interface settings are not saved

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Launcher errors​

Errors that occur when launching the launcher. The launcher is not the same as the client.​

• Failed to check updater version / an error occurred while updating the updater
• Can not resolve hostname
• Click "play" in the launcher – nothing happens
• Launcher asks to close the game client for an update, but there are no running client instances

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Issues occurring in the personal account​

• PIN code lost or unknown – what to do?
• Recovering/Changing the game account password

*The guide will be updated as new issues and solutions arise!

​

 

[Aki [SMM]]

Critical error. The Option.ini file is missing or corrupted.​

Critical error content: Error setting display mode: No acceptable display modes found (D3D_OK). Please delete your Option.ini file. This error prevents you from starting the game. History: UD3DRenderDevice: SetRes <- FindBestMatchingMode <- UD3DRenderDevice: SetRes <- UWindowsViewport: TryRenderDevice <- UWindowsViewport: OpenWindow <- UGameEngine: Init <- InitEngine

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Solution:

1. Open the launcher and click Update.
2. If the launcher does not work, ask friends or an admin for a working Option.ini file.

 

[Aki [SMM]]

Error: Microsoft Visual C++ Runtime Library​

Error content: This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

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In this case, there are 2 possible issues.

First issue - The path contains Cyrillic characters.
Solution:
If the path contains Cyrillic characters, you need to rename the client folder using only Latin characters.

We have a guide for downloading and registration. You can check it out at the link below:
Read the guide: How to start playing

Second issue - Missing libraries.
Solution:
If after this, when launching L2.exe, you receive the error "The code execution cannot proceed because MSVCP140.dll / VCRUNTIME140.dll was not found" — update some Windows components:

Microsoft Visual C++ X64 — https://aka.ms/vs/17/release/vc_redist.x64.exe
Microsoft Visual C++ X86 — https://aka.ms/vs/17/release/vc_redist.x86.exe
Microsoft NET Framework — https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-web-installer

 

[Aki [SMM]]

Error: Cannot run in this locale​

Description:
When launching the client, nothing happens, there are no errors, and the client simply does not start, or an LCID error appears: cannot run in this locale

Solution:

• Open: "Control Panel" -> "All Control Panel Items" -> "Language".
• Select the "Change date, time, or number formats" section.
• In the window that opens, select the "Administrative" tab.
• Check the value of the "Language for non-Unicode programs" option.
• If it differs from "Language: Russian", set it to this value.
• Also check that the system date and time are set correctly.
• After completing all steps - restart your computer.

 

[Aki [SMM]]

Error: Active Anticheat Service. Unable to run the game in a virtual machine​

Error content: Active Anticheat Service Unable to run the game in a virtual machine 0x14(0)! Perhaps Windows is running in Hyper-V virtual machine mode. Click "Yes" and Active Anticheat will disable this mode for you, then restart your PC. Otherwise, perform the following steps: hypervisorlaunchtype off 1. Run cmd.exe as Administrator. 2. Execute the command "Bcdedit.exe /set hypervisorlaunchtype off" 3. Restart your PC.

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Issue with AA. The client will not launch from a virtual machine.
Occurs when Hyper-V is activated in Windows.

As far as I remember, the solution is to disable virtual machines in Windows.

The solution needs to be clarified.

 

[Aki [SMM]]

Error: Files are corrupted​

	Example error content: Files are corrupted!!! Please, full check.. [-/Textures/Aden_broken_Castle_T.utx]
	Error content: Files corrupted! Need full check!
	Example error content: Files are corrupted!!! Please, full check.. [../SysTextures/ScrydeBranchTex.utx]

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The client was downloaded incorrectly or the files are damaged.

Solution:

• Use the launcher to perform a Full Check/Download, then Update.
• It is important that no errors occur during the update process.
• If the update does not help, you can try downloading the client from scratch into a new folder.

*This issue can also occur when installing custom patches.

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The third error variant occurs if you update the Scryde client using our launcher — this is evident from the error text.

Solution:

• Install the client from scratch.

We have a guide for downloading and registration. You can check it out at the link below:
Read the guide: How to start playing

 

[Aki [SMM]]

When trying to launch multiple windows at once, only one launches​

Player's message: I haven't been able to launch 5 windows for a few minutes now. It launches one, but the rest don't. What could be the problem? I regularly encounter this issue, sometimes it launches 5 without any problem Error text: PostStart2 error: Unknown error during game launch (308)

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This error is definitely related to the player trying to launch several windows at once, usually 5.
The exact cause is unclear, but it is most likely related to insufficient computer resources or internet issues (packets are being lost or not arriving on time).

Solution:
Launch fewer windows.

 

[Aki [SMM]]

Network Errors​

	Error content: Network error: connection was broken (102)
	Error content: Network error: no connection to the server (117)
	Error content: Network error: connection reset (123)

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All types of errors indicate communication problems.

Solution:
an alternative internet channel (mobile), VPN, or Amnezia.

About connection problems​

A small educational post that has been long overdue​

Why is the player experiencing problems?
— The player resides in the territory of Russia and uses internet from Russian providers.
Roskomnadzor (hereinafter referred to as RKN) blocks proxy servers (or rather, forces providers located in the territory of Russia who are subject to Russian laws to do so) through which access to the game server is carried out.

Why does RKN do this?
— Because network software that hides and redirects traffic (VPN/Proxy/Etc) is blocked in accordance with the relevant resolution.

Why do we need proxy servers?
— They are needed to hide the address and other data about the actual game server, because, firstly, it is related to security: a server whose address is known is highly vulnerable to any attacks. Secondly, if RKN blocks the game server rather than the proxy server, the server will become unavailable — for everyone. Proxies also help by allowing players from different parts of the world to access the game. Therefore, we have proxies for all locations: for central Russia, separately for Europe, and separately for the Far East.

Why can't we move the game server to Russia so that RKN doesn't block proxy servers?
— Firstly, in that case, access would become impossible for all other regions. Secondly, because we are not the copyright holder of the Lineage II trademark and all its components.

What options do we have?
— We are studying statistics of player problems in order to deploy new proxies — https://t.me/la2era_official/325649
Since we cannot create a separate proxy for each city (with 4-5 providers each), we are looking for the most universal options.

What options do you have?
— Use a VPN.
Not every VPN can help. They, like proxies, are also subject to blocking. Some providers may find VPNs effective that were ineffective for others, and vice versa. Here are some well-known VPNs: free — PlanetVPN, ZoogVPN, paid — VPNGame.

Additionally:
— Sometimes problems disappear on their own, as suddenly as they appeared. If you use a VPN, do not forget to periodically check the possibility of connecting to the server the normal way — without a VPN.

 

[Aki [SMM]]

Critical error: Can't find file "Entry"​

Error content: Failed to enter Entry: Can't find file "Entry" History: UGameEngine::Init <- Init Engine

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The client is not downloaded or was downloaded incorrectly.

Solution:
Complete and correct reinstallation.

We have a guide for downloading and registration. You can check it out at the link below:
Read the guide: How to start playing

 

[Aki [SMM]]

The version of this file is not compatible with the version of Windows you're running​

Error content: The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.

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Relevant for the HF client.
Active Anticheat requires a 64-bit operating system. It will not run on 32-bit.
These are the requirements.

 

[Aki [SMM]]

System error​

Error content: System error, please try to log in later.

This is a C4 client error.
Occurs when you relog frequently or log yourself out with another window.

Solution:
Wait 15 seconds before attempting to log in again.

If an incorrect password has been entered several times in a row - wait longer.

 

[Aki [SMM]]

Adding the game client folder to antivirus exclusions​

With the release of updates, the game client may sometimes flag new files. In this case, after updating, launching the game may be accompanied by errors:

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To solve the problem, you need to add the game client folder to antivirus exclusions: First, right-click on the Start button and go to Settings. *you can simply press the win + i combination Note! The visuals may differ depending on your version of Windows.

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Next, follow the examples in the screenshots. In Settings, you need to find the section: Update & Security
Find the line - Windows Security and go to: Virus & threat protection
In the window that opens, we are interested in the section - Virus & threat protection settings. Go to: Manage settings
Scroll down until you find the section - Exclusions. Click: Add or remove exclusions
In the window that opens, click - Add an exclusion Here we are interested in Folder
Locate the game client folder on your PC and add it. *Reminder: the path to the game client folder must not contain Cyrillic characters. Use only English letters.
Done! Now your antivirus will not flag the game client files.

 

[Aki [SMM]]

High Five. Load error: Driver installation error​

Error content: Load error: Driver installation error, please close all game windows (8) (The process cannot access the file because it is being used by another process.)

Error content: Load error: Driver installation error (11) (A device attached to the system is not functioning.)

After a Windows update, when launching the High Five client (for users with Windows 11 x64), Active Anticheat gives an error.

Solution:

Temporarily disable your antivirus.
Adding the files that the antivirus blocks during client installation to exclusions may help.

If that doesn't help:

Locate the Windows update KB5083631 and remove it from your computer.

 

[Aki [SMM]]

High Five. Cannot run in a virtual machine​

Error content: An error has occurred: Cannot run in a virtual machine. Code: 0x14(0).

Active Anticheat protection does not allow the client to run on a virtual machine or on a system with virtualization enabled.

Solution:
Virtualization must be completely disabled. In some cases, changing BIOS settings may be required.

 

[Aki [SMM]]

Window: AGP is deactivated​

Error content: The game may not be consistent because AGP is deactivated. Please activate AGP for consistency

This is just an informational error indicating that the client is running using the integrated graphics card.

Solution:
If there is no dedicated GPU in the computer/laptop, just click OK and carry on.
If there is one, you first need to troubleshoot the video drivers.
Then look into which graphics adapter the client is using, but usually if the drivers are installed correctly, everything will work as is.

 

[Aki [SMM]]

I entered my login and password, but the loading window does not disappear​

After entering the login and password, the loading screen never ends.

If the complaint is widespread - the login server is down.

Solution:
Report it in the Telegram group support channel.

If it's just one person - some local connection issues.

Solution:
Try a different internet channel (mobile), VPN, Amnezia.

 

[Aki [SMM]]

Unable to log in to a character. Other characters (including on the same account) load fine.​

Appears as an endless loading screen after the character selection stage.

The problem occurs at the stage when the character appears in the game world, after entering the game.
The client does not freeze, but at the same time the character does not load; the player can log in to other characters, even on the same account, but this specific character simply does not load.

Solution:
Perform a full file check via the launcher, followed by an update.

 

[Aki [SMM]]

High Five. Client closes after entering login and password​

Error content: You have entered an invalid login or password. Please confirm your information and log in to the game.

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If you attempt to enter an incorrect login and password 3 times — the client on the HF x3 server closes.

Please pay attention to what data you enter in the field. The master account login and password will not work.

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Solution: You need to create a game account in your personal account.
Enter your desired credentials and click "Create Account". Then enter the credentials in the game client and click "Login".

 

[Aki [SMM]]

Character does not move, window appears "You have been disconnected from the server"​

Error content: You have been disconnected from the server. Please try logging in again.

The player has logged into the game, but the character does not move, the panels and chat are empty, and after a while they get disconnected.

Solution:
Try logging in through a different proxy.
(This selection is made immediately after entering your login and password.)

Do not click through multiple proxies.

Entered your login/password?
— Select 1 proxy server with 1 click, and press "Login".
Didn't work?
— Go back to the login/password screen, log in again.
Select a different proxy server with 1 click and press "Login".

❗️ If you click on all the proxy servers in one go, you will not be able to connect through any of them.

 

[Aki [SMM]]

Critical error: General protection fault​

Error content: General protection fault! History: Load_Level <- UGameEngine::AdjustTerrain <- L25eamless <- UGameEngine::Tick <- UpdateWorld <- MainLoop

Most likely the client files are corrupted.

Solution:
Close the error.
Open the launcher - perform a full check - Update.